Incredible vacancy: SEND Family Advocate

Man and woman smiling at cameraCould you be an incredible advocate?

Incredible Kids is a grassroots Christian charity based in Bristol, dedicated to providing a safe haven and vital support network for disabled children, young individuals, and their families. Our mission extends beyond offering play sessions; we aim to empower overlooked communities, advocate for systemic enhancements, and champion inclusivity and compassion in society.

We’re seeking a special, education needs and disabilities (SEND) Family Advocate for our inclusive play charity. This role will play a pivotal role in providing accurate guidance, advocacy support, and empowerment to families with disabled children. You will work directly with families, helping them understand their entitlements and navigate complex systems across education, social care, and benefits. By doing so, you will contribute to creating a more inclusive and equitable society where every individual feels supported, and empowered to get the best outcomes for their family. This is a new role at Incredible Kids so you will help us to develop the role and the systems required to make the role a success.

Location: Incredible Kids at The Vench, Lockleaze Bristol on Saturdays. Hybrid role with flexibility to work from home at other times.

Hours: 10:00 am to 3:00 pm on Saturdays, 10:00 am to 3:00 on one weekday. There is flexibility in the working hours to be agreed such as alternate weekends.

Position Type: Part-time. 10 hours per week.


  • Provide brief consultations and support to families of disabled children, offering accurate information about their legal entitlements and rights.
  • Empower families to advocate effectively for themselves and their children within various systems, including education, social care, and benefits.
  • Conduct assessments of families’ needs and develop personalised action plans to address their specific challenges and goals.
  • Support families to produce statutory assessment requests.
  • Collaborate with external agencies, professionals, and organisations to facilitate access to necessary services and resources for families.
  • Using template PAP letters to support families to access the JR process, working with external law professionals.
  • Maintain accurate records of consultations, interventions, and outcomes, ensuring confidentiality and data protection compliance.
  • Continuously update knowledge of relevant policies, legislation, and services to provide up-to-date and informed support to families.
  • Participate in training, workshops, and professional development opportunities to enhance skills and knowledge in SEND advocacy and support.
  • Recruit and support volunteer SEND advisors to expand support network for families.Boy playing with plastic castle


Experience working as an independant SEND advocate or advisor for families.

Understanding of the legal framework and entitlements related to SEND support, education, social care, and benefits. Ideally Level 3 IPSEA training or equivalent.

Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse families in an adaptable and flexible way.

Strong organisational skills and attention to detail, with the ability to manage time effectively and prioritise tasks.

Compassionate, empathetic, and non-judgmental approach towards supporting families facing challenges.

Remuneration Details:

£26,000-28,000 FTE ( Prorata for part time hours) dependant on SEND advocacy experience

Part time hours

Laptop and phone provided with IT support

Wellbeing Support through Health Assured

Charity worker discounts

Online training portal

How to Apply:

To apply complete our online application form.

Deadline for Applications: Tuesday 14th May 2024

Interviews: Saturday 18th May 2024 at The Vench, Lockleaze

Interview Questions:

  1. Parent talking to Incredible Kids Playworker in yellow chairs outsideCan you describe a situation where you successfully advocated for a family with a disabled child to access essential services or support? What strategies did you employ, and what was the outcome?
  2. How do you stay updated on changes in legislation, policies, and services relevant to families with disabled children? Can you provide an example of how this knowledge has benefited your work?
  3. Communication with families is crucial in this role. Can you share a time when you had to convey complex information or navigate sensitive topics with a family? How did you ensure effective communication and understanding?
  4. Collaboration with external agencies and professionals is a key aspect of this position. Can you give an example of a successful partnership you developed to better support a family with a disabled child? What was the outcome of this collaboration?
  5. In your opinion, what are the most common challenges faced by families of disabled children when navigating support systems? How do you approach addressing these challenges in your work?
  6. This role requires empathy, resilience, and strong interpersonal skills. Can you discuss a time when you faced a particularly challenging situation in supporting a family with a disabled child? How did you handle it, and what did you learn from the experience?
  7. Additional clarification or follow up questions may be asked.
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