Frequently asked questions

Frequently Asked Questions

Many families have questions before visiting Incredible Kids. Here are the most frequently asked questions by new families.

Do you need a diagnosis to visit?

No you do not need a diagnosis to visit Incredible Kids. Many of the children that visit Incredible Kids do have a diagnosis but we welcome anyone that feels their child may have additional needs and has a need for additional support whether that is in the home setting, a special educational need or disability. We help families on their journey to obtain a diagnosis by providing parent carers with advice, support and signposting.

Do you need to be a member to visit?

You do not need to be a member to visit Incredible Kids for the first time, please just turn up. Once you have visited us, you can sign up to be an official member on our membership page. Membership is currently free.

Do we need to be referred?

No, your family does not need to be referred. Please just turn up at any session and we will welcome you.

What ages can visit Incredible Kids?

We are open to children and young people from birth up until their 25th birthday.

How much does it cost to visit Incredible Kids?

We charge a small entry fee per family, regardless of how many children you have. This is usually £4 per session but check our session information for specific Information. If you are not able to afford our session fees please speak to our session supervisor who will give you a form to apply for reduce your fees.

When are you open?

We are open a number of times a week, every week throughout term time and school holidays. Check our specific opening times.

How busy are your sessions?

As we are a drop in service, every session is different. The beginning of each session is usually the quietest time. Numbers can vary from just a few families to around ten to fifteen. We have a large play area of 3000 square feet so it is rare that the space feels too busy. For those who need a very quiet place to play we regularly offer Quiet sessions with limited numbers.

Where are you based?

We are currently based in Kingswood, in the Bourne Christian Centre on Waters Road, BS15 8BE. Get directions.

What is there to do at Incredible Kids?

We hope there is something for everyone whatever their age or additional needs.

For parents we offer tables and seating with visibility across the whole room where we hope you will be able to sit and enjoy a cup of tea whilst being able to keep an eye on your child/young person. We have a parent information table next to the parent tables with signposting to other services, grant application forms and useful guides.

Very young children are most welcome and we offer a baby corner with sofas to keep very young ones safe and to give you a comfortable place to rest, play with, nurse or feed your baby.

Children of all ages have access to many, many toys and equipment including arts and crafts, ride on toys, lego, toy cars, role play, dressing up, ipads, sensory bubble tube, action men, babies, barbies, prams, toy kitchen, , tunnels, and much more.

For older teenagers and above we have a table football, games consoles, arts and crafts, lego, board games, sensory tent. Our dressing up clothes include older children sizes and adult sizes. Our ride on toys are accessible up to 17 stone so even the adults can join in! Of course all of the toys aimed at younger children are available to older children and young adults if they enjoy them!

We vary which toys we put out for each session but if there is anything your child particularly wants to play with please speak to our supervisor. 

Who looks after my children and young people?

Parents are responsible for supervising their family at all times whilst they are at Incredible Kids. We have playworkers who help the session run smoothly but parent carers are always responsible for their children.

Can siblings come to Incredible Kids?

Yes of course. Incredible Kids is a place for the whole family. Siblings that may not have any additional needs are as much a part of Incredible Kids as those that do have additional needs. We believe the whole family may need support and we try to provide that.

Is everyone at Incredible Kids paid?

No. The majority of the people that run Incredible Kids are volunteers. We have around 40 people that volunteer for us in various roles including as Trustees, Parent Advisors, Kitchen helpers, Administration and much more. We have a limited number of paid playworkers who help make Incredible Kids extra fun for the young people, we also have volunteer playworkers.

How are you funded?

We are reliant on donations to fund Incredible Kids. We do not receive any funding from Government. Our funding streams vary from year to year. Many of our families and friends of Incredible Kids raise funds for us throughout the year. View our current sponsors.

Who runs Incredible Kids?

We are a Christian run charity motivated by Christian compassion. All Trustees are Christians. All other roles within the charity are open to those of any faith or no faith and volunteers agree to abide by our values of Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, Leadership. We provide our service to all regardless of faith.

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