Incredible Kids takes your Personal Data very seriously and makes all reasonable attempts to ensure that it remains private and secure. Please find below our detailed policy.
If you have a complaint
Anyone that is dissatisfied with any aspect of the work of Incredible Kids should contact the trustees. The trustees will seek to satisfy any complaint by conciliation and clarification of the issues involved. Hopefully the majority of problems can be satisfied by this informal process.
If the person making the complaint is not satisfied by the result of the above informal process we would welcome them using the following more formal procedures:-
Formal Complaints Procedure
Any complaint should be communicated to the trustees of Incredible Kids using the official complaints form. We require the form to be dated, signed and by the person making the complaint. We wont accept complaints on behalf of others except where the parent/carers are complaining on behalf of their own children.
Incredible Kids will acknowledge in writing (identifying the complaint) receipt of the complaint within seven working days.
The Trustees shall investigate all circumstances leading to the complaint and ensure that an Incredible Kids Complaints Form is completed.
The Trustees shall inform the complainant of the result of the investigation. This will be completed within four weeks from the date of the complaint being acknowledged, unless circumstances prolong the investigation, in which case an interim report will be made to the complainant and new time-scale set.
The Trustee Board will make a final decision on the complaint.
All complaints and feedback to Incredible Kids will be fully recorded and a report made to the Trustee Board on any complaints dealt with via this procedure. A written record will be retained of complaints.